Refund & Cancellation Policy
In simple words: cancel before we start and get a full refund of any advance. Once work has begun, refunds depend on how much has already been done.
Before Work Starts
If you decide to cancel before we've started building your software, any advance payment you've made will be refunded in full.
After Work Has Started
Once we've begun building your software, cancelling means paying for the work already completed. We'll assess the stage of work honestly with you and refund whatever portion of your payment covers work not yet done.
After Delivery
Because custom software is built specifically for your business, we do not offer refunds once the software has been delivered and handed over. If something isn't working as agreed, contact us — we'll fix genuine errors at no extra charge as covered in our Terms & Conditions.
How Refunds Are Paid
Approved refunds are paid back using the same method you originally paid with, usually within 7–10 working days.
Cancelling Future Updates
If you asked for a new feature or update and change your mind before we start that specific work, there's no charge — since we always quote and confirm the price with you before beginning any new work.
Questions?
Contact us at desktopsupport9@gmail.com or call +91-9893346004 — we're happy to explain anything before you decide.